FAQ

1- Q: Do I need a customer account to place my orders at pastaglutenfree.com ?

A: You don't need a customer account to place your orders at pastaglutenfree.com However, getting an account will let you keep track of all your orders placed at our website. Your orders will be listed on your account's home page showing the status of the order in real time. Additionally you can setup your order preferences such as default shipping address for autocomplete with every order. For security reasons credit card information will not be stored with your account and personal information.

2- Q: Will I be charged for registering my customer account ?

A: No, getting a customer account at pastaglutenfree.com is absolutely free of charge. Just fill out the registration form and we will send you a confirmation email to activate your account within minutes.

3- Q: Which are the requirements for getting a customer account ?

A: To get a customer account you need to choose a username and password and provide your name, a real email address and a contact phone number. Once you get access to your account you will be able to complete your default shipping information for future orders placed at pastaglutenfree.com

4- Q: Is it safe to provide my credit card number when placing orders at pastaglutenfree.com ?

A: You can shop at pastaglutenfree.com with confidence. When you enter pastaglutenfree.com your browser's address will change to "https://...", notice the "s" that indicates the server hosting the site is running SSL (Secure Socket Layer) and is a secure server you can trust in. Look in your browser for the Security Certificate information at the padlock icon. Our site is hosted on a secure server using 256-Bit-Encryption SSL technology.

5- Q: I didn't receive a confirmation email when registering. I can't get access to my account.

A: If you didn't receive our account activation email just use the "Request Activation Tool", after activation you will need your original password to login to your account. If you don't remember your password use the "Forgot your password?" option. You must provide your registered username and email address and you will receive a new password at your email address with the account activation link. If you still can't get access to your account please contact the administrator.

6- Q: I forgot my password. I can't get access to my account.

A: For security reasons, passwords are one way encrypted into our database and cannot be recovered. If you forgot your account password you can get a new one here. You must provide your registered username and email address and you will receive a new password at your email address. Once you get access to your account you can change the password to one of your preference. If you still can't get access to your account please contact the administrator.

7- Q: What is a PGF box?

A: PGF boxes are the shipping boxes we use to ship our products. Styrofoam box or insulated termo-bag and plenty of Dry Ice or Technic-ice.